JEPCO Customer Services

JEPCO Customer Services is a mobile application designed to enhance the experience of clients using the services provided by the Jordan Electric Power Company (JEPCO). This app is available for the Android platform and can be easily downloaded to facilitate various customer service functions, streamline account management, and improve communication with the utility provider.

The app allows users to create and manage their own profiles, which helps JEPCO to serve them better. Clients can manage multiple sub-accounts or subscriptions within the app, providing convenience for those who may have shared or separate billing arrangements. Additionally, users can scan the barcode on their invoices or bills to effortlessly add a sub-account, simplifying the overall process of managing their accounts.

For clients who utilize the Meter Self-reading feature, the app offers an archive where they can view images of their meter readings for up to three previous months. This feature not only aids in tracking consumption but also provides a visual record of the readings taken, which can be beneficial for personal reference.

JEPCO Customer Services keeps users informed with different types of push notifications. Clients receive alerts regarding important events such as meter reading dates, when invoices or bills are issued, and confirmations of payments made. Users can also view previous notifications by accessing a designated section within the app, ensuring that they stay updated on their account activities.

The inquiry feature allows clients to delve into their billing information. Users can switch between sub-accounts seamlessly, refresh the information for the latest status, and access detailed invoices or bills with just a simple press. The app also includes an invoice presentment option that enhances the visibility of billing details.

Meter self-reading is another integral part of the application. This feature notifies users when their meters are ready to be read, when they have already been read within the authorized timeframe, and provides the date for the next scheduled reading. Clients can take a photo of their meter, enter the reading, and submit it, enabling JEPCO to generate a new invoice or bill based on the user’s input.

The account statement feature is designed to present users with a clear overview of their financial obligations. Clients can easily navigate between sub-accounts and view all due invoices or bills, along with the total receivable balance. This transparency helps clients manage their payments more effectively.

For those needing to pay their bills, the app provides options for making payments directly through the app. A single invoice can be selected to generate a barcode that JEPCO cashiers can scan. Additionally, users can opt to pay all outstanding invoices or bills by selecting the barcode icon next to their total receivables, streamlining the payment process.

Consumption calculation is also available within the app. This tool allows clients to utilize a consumption calculator for simulation purposes. Users can calculate their current consumption based on the latest tariff rates, providing insights into their energy usage and potential costs.

The JEPCO Customer Services app also contains important contact information for JEPCO support. Clients can easily reach out to the utility provider through email or direct call shortcuts embedded within the app, facilitating immediate assistance when needed.

Incorporating various features, JEPCO Customer Services aims to provide a comprehensive platform for its users. From account management to billing inquiries and payment options, the app is designed to meet the diverse needs of JEPCO clients. The ability to manage multiple accounts, track meter readings, and receive timely notifications contributes to a more organized and efficient customer experience.

This application represents a significant step towards modernizing the interaction between utility providers and their clients, making it easier for users to stay informed and manage their accounts effectively. The convenience of accessing all these features in one place enhances the overall usability of the service, allowing clients to focus on their energy needs with greater ease.

By downloading the JEPCO Customer Services app, users can take full advantage of these functionalities and ensure they are well-equipped to handle their electric service needs efficiently. The app serves as a vital tool for improved communication and management of electric services for all JEPCO customers.